Intelligent Virtual Assistant Market Share, Size, Trends & Industry Analysis By Technology (Text-Based, Speech Recognition, Text-To-Speech-Based, Others); By Type (Rule-based, Conversational AI-Based); By Service (Customer Service, Marketing Assistant); By End-User (Healthcare, Education, Retail, BFSI, Government, Others); By Regions, Segment Forecast, 2020 – 2026

Report Summary

全球智能虚拟助理市场于2019年估价为2,469.9百万美元，预计预测期内的CAGR 36.6％。智能虚拟助手是一种人工智能系统，通过模拟人类互动来执行特定的任务，例如客户服务。智能虚拟助手用于各个行业的不同应用。必威体育app手机版官网主要应用是个人助理，它通过其帮助消费者提供各种个人任务，或为连通汽车和家庭提供直观的界面。另一个主要应用是在客户服务或销售支持中使用智能虚拟助理。市场上可用的一些最着名的智能虚拟助手包括Apple的Siri和微软Cortana，这些公司通过这些公司的操作系统和移动平台提供。自然语言公司Nuance也为客户服务开发了自己的智能虚拟助手，并被命名为Nina。

The growing need for automation in customer service, and integration of virtual assistants with smart home appliances drive the growth of the market. The increasing need to streamline enterprise communication to improve productivity further supports market growth. The growing penetration of mobile devices, and cost effectiveness of virtual assistants is expected to support market growth during the forecast period. Other factors driving the market include technological advancements, increasing need for effective customer management, growing demand for mobility, and increasing requirement to improve workforce productivity. However, lack of awareness is expected to hinder market growth. Growing demand from emerging economies, and increasing adoption by small and medium enterprises are factors expected to provide numerous growth opportunities in the coming years.

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Segment Analysis

The global intelligent virtual assistants market is segmented on the basis of technology, type, service, end-user, and region. Based on technology, the market is segmented into text-based, speech recognition, text-to-speech-based, and others. On the basis of type, the market is segmented into rule-based, and conversational AI-based. The service segment is divided into customer service, and marketing assistant. The end-user segment is categorized into healthcare, education, retail, BFSI, government, and others. This report comprises a detailed geographic distribution of the market across North America, Europe, APAC and South America, and MEA. North America is further segmented into U.S., Canada, and Mexico. Europe is divided into Germany, UK, Italy, France, and Rest of Europe. Asia-Pacific is bifurcated into China, India, Japan, and Rest of Asia-Pacific. North America accounted for the largest share in the Global Intelligent Virtual Assistants market in 2019.

Competitive Landscape

市场领先的球员包括Apple Inc.，Microsoft Corporation，Google，Nuance Communications，IBM Corporation，Oracle Corporation，[24] 7.ai。，DepanceTit Inc.，CodeBaby Corporation，Next IT Corporation，Intel Corporation和Clara Labs其中。市场上的这些领先的球员正在推出市场的创新产品，以满足消费者。全球运动员正在开发地区进入新市场，以扩大其客户群，加强市场存在。